Clubman — Account Deletion & Data Removal
App: Clubman
Publisher / Developer: Admin@clubman.me.uk
What personal data we store
Clubman stores the following personal identifiable information (PII) and related account data for each user account:
- Name
- Email address
- Profile photo / avatar (if you upload one)
- Device identifiers and device information used for multi-device sign-in and push notifications (for example, an app installation / device ID, push notification token, device model, device name, and platform)
- Timezone preference
- User-generated content you create in the app that may include personal information, such as team chat messages
We may also store non-identifying account preferences (for example, notification settings and colour scheme) linked to your account while it is active.
How to request deletion of your account and data
You may delete your Clubman account and associated personal data using either method below:
1. Delete your account in the app
Signed-in users can delete their account directly from the app:
- Open the Profile menu / screen
- Select Delete Account
- Confirm the deletion when prompted
In-app deletion removes your account after verification that you are signed in as the account owner. If you are the only team admin for a team, you may need to assign another team admin before deletion can complete.
2. Request deletion by email
Send an email to our support team:
support@clubman.me.uk
Please include:
- The email address associated with your Clubman account
- Your full name (as used in the account)
- A short confirmation sentence authorizing deletion (for example: “Please delete my Clubman account and all associated personal data.”)
Security/verification: To protect accounts from unauthorized deletions, we may ask for a verification step (for example, a confirmation link sent to the account email) before proceeding with an email request. In-app deletion is available only when you are signed in to the account.
What we will delete
When your account deletion request is processed, we will:
- Remove your name, email address, profile photo / avatar, timezone preference, and related account profile data from our active systems.
- Remove your device identifiers, push notification tokens, and associated device records.
- Remove your team memberships and sign-in credentials for the Clubman account.
- Disassociate or anonymize any data in our analytics that can be linked to your account.
What may be retained
- Team operational records: Match, stats, teamsheet, or related team records that are not part of your user profile may remain as part of team history. Basic player records linked to your former account may also remain for team continuity.
- Team chat and shared content: Messages or attachments you previously posted in team chat may remain in that team’s history after your account is deleted, because they form part of shared team communication. Your account profile and sign-in access are removed.
- Backups: Copies of deleted data may persist in encrypted backups for a limited period of time. These backups are used only for disaster recovery and are not used to restore your account after deletion unless you explicitly request account recovery. Backups are retained for up to 30 days before secure deletion.
- Legal obligations: We may retain or restrict deletion of data if required by law or to protect against fraud or abuse (for example, where data is needed for compliance, investigation, or dispute resolution).
- Aggregated analytics: Aggregated or anonymized usage metrics that cannot be traced back to you may be retained indefinitely for product improvement and reporting.
- App store billing records: Purchase or subscription records processed by Google Play or the Apple App Store are retained by those platforms according to their own policies.
Timing & confirmation
For verified email deletion requests, after we receive your request we will:
- Confirm receipt of your request within 5 business days.
- Complete deletion of your personal data from active systems within 30 days, subject to verification and any legally required retention.
In-app account deletion is processed when you confirm it in the Profile menu, subject to the team-admin checks described above.
If you change your mind
If you request deletion and later wish to restore your account, contact support@clubman.me.uk as soon as possible. Restoration may not be possible after backups are purged, and in-app deletion is generally irreversible.
Contact
Questions or concerns about account deletion and data removal? Contact us:
Effective Date: 11 September 2026. This page describes the account & data deletion process for the Clubman app as shown on Google Play.